At Pars Enterprise LTD, customer satisfaction is our highest priority. If for any reason you are not satisfied with our web hosting services, we have created a straightforward refund policy to ensure transparency and customer satisfaction. Please read the terms below to understand the conditions under which refunds may be processed.
1. General Refund Eligibility
- New Customers: If you are a new customer and find that our service does not meet your expectations, you may request a refund within 7 days of your initial purchase. This refund policy applies to our shared hosting, VPS, and dedicated server plans.
- Renewals and Subsequent Payments: Refunds are not available for service renewals or subsequent payments. Renewals are non-refundable once processed, as we consider this as your continued satisfaction with our services.
- Non-Eligible Services: Certain add-ons, such as domain registrations, SSL certificates, and specific software licenses, are non-refundable due to third-party involvement. Please review the purchase conditions of these add-ons before confirming your order.
2. Refund Policy for Specific Services
1. Shared Hosting Plans:
- New customers are eligible for a 7-day money-back guarantee from the purchase date.
- Refunds requested after the 7-day period will not be honored.
2. VPS Hosting Plans:
- For VPS hosting, refunds are eligible if requested within 7 days of purchase.
- Refunds requested after 7 days are not eligible.
3. Dedicated Servers:
- Due to the setup costs associated with dedicated servers, refunds are not offered for dedicated server plans after the server setup has been completed.
- In cases of failure in service delivery or provisioning delays by Pars Enterprise LTD, we may offer pro-rata adjustments at our discretion.
4. Domain Name Registrations and SSL Certificates:
- Domain name registrations and SSL certificates are managed by third-party providers and are non-refundable once registered.
- If you no longer wish to use these services, they will remain active until the end of the billing period, but no refunds will be granted.
5. Add-On Services:
- Specific add-ons may not be refundable, depending on third-party integration and associated costs. Please contact our support team for specific refund eligibility for any add-on service.
3. How to Request a Refund
To request a refund, follow these steps:
1. Contact Support: Reach out to our Customer Support team by submitting a ticket through your account dashboard or emailing [billing@parsenterprise.com]
2. Include Order Details: Provide your account ID, service details, and the reason for your refund request.
3. Processing Time: Once the refund request is approved, it may take 1-3 business days for the refund to reflect in your original payment method.
4. Refunds and Account Termination
- If a refund is granted, the associated services will be immediately terminated and cannot be reactivated.
- Pars Enterprise LTD reserves the right to terminate any account without notice if there is a violation of our Terms of Service or Acceptable Use Policy. In such cases, no refund will be issued.
5. Changes to the Refund Policy
Pars Enterprise LTD reserves the right to modify this refund policy at any time. Any changes will be posted on this page, and we encourage customers to review it periodically. By continuing to use our services after modifications to the policy, you agree to abide by the revised refund terms.
Effective Date: [28 Oct 2024]
This policy is designed to ensure clarity and fair treatment for all customers of Pars Enterprise LTD. Thank you for choosing us as your web hosting provider.